When the door is not properly sealing, cold air will escape from the door seal which will prevent the unit from cooling efficiently. Here is an interesting fact, if the third party vendor cannot repair your fridge, they will refund $260 back to you. I also unplugged it for a day to ensure there was no ice build up. Verify your identity as usual and ask to speak with executive services.

On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. They must repair it or buy-back unrepairable refrigerator.

The same above applies to mine only 3 years old. And if they don’t like the tone of your voice they will put you on an endless loop and hold until you give up pursuing the refund. You should hear the compressor kick back on and the unit will stabilize and start cooling within 24 hours. It will require a repair service; please visit our Request a Repair page.

Test another device on the outlet, if another device is working on the outlet, then the unit is not receiving any power. If everything looks ok, check the output at the control board. If the compressor is not working, the refrigerator won’t cool. Repair and disassembly guides for food cooling appliances including refrigerators, freezers and fridge-freezers. In addition, if the start relay has a burnt odor, replace it. In order to get the best possible experience from our website, please follow below instructions.

If the start capacitor is defective, replace it. Brian Greeson I’m a refrigeration tech and I work on these daily. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Class Action Rebates | Cash You Can Claim! Is it worth it? Consumer Reports explains how affected consumers can file a claim. Sorry, you must perform the power supply check above to determine if the unit is receiving enough power or no power. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size.